Video Sessions
Secure 1:1 video sessions—integrated with chat, available when it matters. Once a patient and specialist are connected, they can move from messaging to a live session without juggling external links or losing context.
Key capabilities
Relationship-Bound Access
Video sessions are tied to the patient–specialist care relationship—join from conversation context, not random meeting links
Browser-Based
Join from common devices with minimal friction - no app installation required, just grant camera/microphone permissions
Privacy Controls
Background blur for both participants provides comfort and privacy during sensitive sessions
Screen Sharing
Specialist-controlled screen sharing enables walkthroughs, guided content, and education during sessions
Flexible Availability
Sessions can be available outside strict scheduled appointments - useful for quick check-ins or urgent needs
Clear Error Handling
Actionable guidance for permission issues, policy restrictions, and load errors - users always know what to do next
Why choose this feature
See how Video Sessions fit your care model
We'll demo the end-to-end flow across Customer + Specialist portals—including permissions, reliability states, and configuration options